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Bad Experience at Wendys

Manager Didn't Like Us for No Reason

Wendy Framingham2016
Framingham Wendy's in 2016

This past weekend, we ventured to Wendy's to try the new Orange Dreamsicle Frosty, a popular trend on TikTok. Since it's gluten-free, it was a safe option for my daughter, who (to our surprise!) had never been to Wendy's before. This sparked her curiosity about other gluten-free options on the menu, so we decided to explore those as well.

We had an unusual encounter that we thought we share.

Quick Trip Transcript

My daughter did a quick TikTok of the incident moments after it happened, here's the audio transcript:

Juliana: So we went to the Wendy's right near us. I don't want to say since I come in public and I know I. Have people here. That don't in my school, but someone near us. And I have celiac. I've had it for. It's going to be 10 years next year. Yeah, 10 years this year.
Daddy: Yeah.
Juliana: It's just crazy to think that because I got diagnosed in 2015.
Daddy: 15 Yeah, 2015.
Juliana:

Diagnosed with celiac disease for nine years now, I hadn't been to Wendy's in ages. Unsure if they had gluten-free options, I asked my dad, "Should I check?"

We approached the counter, and I explained my dietary restrictions. The server paused was confused and consulted the manager - who happened to be standing nearby.

"Look at the board," the manager replied.

Confused, I said, "It's okay, but I don't see a board with allergen information." The server didn't offer further guidance, which was frustrating. It would have been helpful if they could have pointed out the menu or explained the options directly.

Daddy: Yep.
Juliana: Especially because I feel. Like they have such a small menu.
Daddy:Yeah. So I ordered my Fries, and you ordered the Orange Dreamsicle Frosty.
Juliana:

The server prepared my drink while my dad's fries were already bagged. The person that took our order made my drink and overfilled it and spill a little and started to clean up the mess on the cup.

The manager walked over to the guy, I could visibly hear this, and said that guy that was working on cleaning the mess - Don't even put your effort into it. They wasted our time. Just made me mad. I could not wait for my drink to get out of there. So we will not be making another trip to the Wendy's.

Daddy: Not that one.
Juliana: We'll definitely be getting this drink 100 times. This is like my new favorite drink, but I would just wish that Wendy... I don't know if it's all Wendy's, if it was just that Wendy's, Wendy's. I hope you see this, I'll tag. I think you need to work on your Customer service a little bit or talk to the manager there because I do not appreciate that.
Daddy: Yes. Especially if they don't know, first of all, from an allergy perspective. If they don't know what what's available for.
Juliana: Right. Like if there's nothing, that's fine. Just say there is nothing. I don't care. Thank you. But I think for. Just. For future assurances, just watch out. I will. I guess I will. I kind of have to say. Where? It is, but it's the one in Framingham in Massachusetts, on Route 9 near the Mass Pike. So just watch out.

Wendy Quote
Don't put much effort into it, they just waisted our time.

At the End of the Day...

Restaurants should do a better job in helping customers with allergies. We were willing to spend more money but instead met with bad service - for no reason.

Certainly not an experience we would expect to have from a manager - First no help on food options and then to tell an employee that "Don't even put your effort into it. They wasted our time." So that my daughter could hear it.

We ended up at SmashBurger in Natick for lunch. We enjoyed our burgers and fries. That part was a good experience.

TIkTok Video

Here's a later version of the video Juliana posted:

@juliana_taylorversion Wendy manager said we wasted there time about an allergy @Wendy?s #badcostumerservice #wendy #fyp original sound - juliana_TaylorVersion

 

Comments

GuestSo is the orange frosty gluten free? HP

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About

This series of posts will cover some tips and tricks that I have learned about my twelve-year-old daughter's gluten-free lifestyle in the Boston area. Gluten-free eating can be challenging in any big city, but especially in Boston due to the high number of restaurants and availability of options. I've been learning what I can to make sure my daughter can still enjoy eating out, and I want to share what I've learned so that other families in the same situation can benefit.

Schedule

WednesdaySnagIt for QA
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SaturdayInternet Tools
SundayOpen Topic
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