Release Engineer Queue Boss
Having a Skill Engineer Available can Help the Release Deployment
Back in 2011, I wrote up the need for an Engineer Queue Boss. This is a short follow-up to that post. (Things have changed in the 11 years since I posted it.)
An Engineer Queue Boss is someone that handles any issues that Quality Assurance or Customer Support finds. The purpose of this position is to take the load off other engineers so they can focus on their tasks and not be distracted by current issues.
The Engineer Queue Boss needs to have a strong understanding of how the product works, as well as the ability to communicate with both customers and engineers. They need to be able to prioritize tasks and work with other teams in order to get things done quickly and efficiently.
The Engineer Queue Boss will work with the rest of the team to triage and prioritize production release issues, then work to resolve them as quickly as possible. They must have excellent communication skills, be able to effectively manage their time, and have a strong understanding of how the software works.
This position is essential for keeping engineers focused on their tasks and ensuring that customer support and quality assurance are able to do their jobs without being overwhelmed by current issues.