December 21, 2011

Engineer Queue Boss

An Engineer Queue Boss is someone that handles any issues that Quality Assurance or Customer Support finds. The purpose of this position is to take the load off other engineers so they can focus on their task and not be distracted by current issues.

In some companies this role shifts into high gear around product releases to support any deployment or release related issues.

Three requirements of a good Engineer Queue Boss:

  1. Domain Knowledge of the Application
  2. Good Communication Skills
  3. Excellent Detective Skills (Ability to search for the problem.)

Some companies call this role Cue Boss or Que Boss, but the correct name is Queue Boss.

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