Business blog postings

Business Postings

Earliest: March 17, 2003Latest: May 20, 2018Total: 128

December 21, 2011

Engineer Queue Boss

An Engineer Queue Boss is someone that handles any issues that Quality Assurance or Customer Support finds. The purpose of this position is to take the load off other engineers so they can focus on their task and not be distracted by current issues.

In some companies this role shifts into high gear around product releases to support any deployment or release related issues.

Three requirements of a good Engineer Queue Boss:

  1. Domain Knowledge of the Application
  2. Good Communication Skills
  3. Excellent Detective Skills (Ability to search for the problem.)

Some companies call this role Cue Boss or Que Boss, but the correct name is Queue Boss.

March 21, 2011

Business Books damage in Flood

In 2009, we had an expected flood in our basement and we lost some things. The following is a list of books that I had the were mostly ruined in the flood. All of these are really good books that I'll probably purchase again. Thankfully there's plenty of used versions on Amazon so it won't be too expensive to rebuild my library.

The list of business books that were damaged and a link to Amazon:

November 15, 2010

CrynAir.com

There's just something wrong with CrynAir website tag line:

CrynAir. The low class airline. Cheap flights. Really cheap flights. Flights with no style at all. Lowest european fares. The worst brand in existence (but with a nice in-flight magazine). The worst website ever. Rip off fees and charges. Rude flight attendants. The most irritating in-flight experience of any airline. Adverts everywhere you look. Guaranteed drunk idiot at least 5 metres away from you. 

Are they really serious?


August 12, 2010

Jordan Furniture

Yesterday we went shopping at Jordan Furniture store in Natick. The store was pretty busy for a Wednesday night, because of the upcoming tax free holiday weekend promotion. Customers were avoiding the rush and placing their furniture orders which they will be charged on Saturday

Once we knew what what we wanted, we looked around for a salesperson. There was nobody around, so off I went to find someone. All I could think as I was walking around was, "Hello, I have money, anyone want to take it?"

On my quest to find someone, I saw lots of customers, but no salesperson. I also saw lots of sales order terminals, but no one to help us out. I had to walk all the way to the main entrance to have the greeter find me a sales person.

Jordan Furniture should put something at each of the terminal stations to allow paying customers to "page" a salesperson. This device could just go to a central command and someone could be alerted, it doesn't have to work like Lowe's, where the whole store is alerted that you need help.

We were happy with our furniture order, just frustrated with the whole finding a sales person process.

June 28, 2010

Dentist Converstions

Free tips for dentists:

Please don't talk about problems you are having with getting your BMW from the dealer while doing dental work on your patients. I don't think patients care that you have a BMW. Reminds me of the story of the auto mechanic who use to talk about all the work that he was doing to his house, now I know why the bills were pretty high.

Also talking to your assistant about someone that is dying or in Hospice is not good conversation material while waiting for the mouth to get numb. Upbeat conversations about the big game tonight or the wonderful weather is better to calm your patients.


May 26, 2010

Apple Computer

Apple Inc. is now bigger than Microsoft, in terms of Market Cap:

April 21, 2010

ROWE

ROWE (Results-Only Work Environment) is a human resource management strategy co-created by Jody Thompson and Cali Ressler and originally piloted at Best Buy.

February 12, 2010

Bill Clinton Quote

I remember this quote from Bill Clinton on Electon night in 1992:

President-elect BILL CLINTON (Little Rock, AR 11/3/92): "My fellow Americans, with high hopes and brave hearts, in massive numbers, the American people have voted to make a new beginning."

Change will be coming back to Washington in 2010, very different than it did in 2009. Massachusetts started it with Scott Brown, other states will follow....

November 17, 2009

Factoid

Something to think about:

304,059,724 people in the USA, if you got a $19.99 from only 1% you would have $60,781,534

October 29, 2009

Very Good News

Finally some good economic news:

The U.S. economy grew in the third quarter for the first time in a year, beating market expectations, as consumer spending and new home-building rebounded, signaling the end of the worst recession in 70 years.