|September 6, 2016|
The Local Wayland
The Local is a Boston area restaurant chain, they have restaurants in Newton, Wellesley, and Wayland. Each location has pictures of the area inside of their restaurants. The nice things about "The Local" restaurant is that it tends to be quieter than Tavern in the Square. (There are no TVs in the main dining room.)
We enjoy going here to meet up with friends for a nice weekend lunch. They have great food selection and you can actually hear the person in front of you talking.
We have stopped in many times for lunch, this weekend we decided to stop in to try their dinner selection.
The Local has a separate gluten free menu. We asked for the gluten free menu when we arrived.
When we placed our order, we told the waitress of our daughter needing to eat gluten free. They didn't have any kid friendly gluten free options that our daughter would enjoy, so we asked for the gluten-free Mac & Cheese. The waitress said that they would be able to make it for her.
We notice that the waitress wasn’t writing anything down. Seemed a bit weird but could be a reason why...
Things didn’t go as planned
When our order arrived there were 2 issues:
- The gluten free burger that we ordered off of the gluten free menu didn't have gluten free onions (they were regular onion rings)
- One of the other burgers had cheese when we specify asked for no cheese.
The person who brought the order, who didn't take our order, noticed that the burger wasn't 100% gluten free. They did hesitate to put the dish on the table, as she knew that something was wrong. We told her that the person that ordered the burger ordered it gluten free as a preference. She put the food on the table.
We told them that we placed the order off the gluten free menu and that it mention the onion rings. Another waitress said the gluten free menu had an error and they would fix it to make sure that it says caramelize onions.
When we told them that we ordered a burger without cheese, they took the plate back and brought back a new plate about a minute later. It was a completely different burger since the other burger cheese was melting on the burger, and there’s no chance that they would have scraped it off.
Management Did Help
About 5 minutes later the manager came by and apologized for the issues with our order. He assured us that the Mac & Cheese was gluten free and that they did have a system in place for making sure that the order was properly handled in the kitchen.
He did take off the 2 burgers off the order.
We Would Go Back?
Despite the mix up with the order, we certainly would go back. We have had plenty of good meals and won’t let this one episode stop us from going back.
We certainly recommend this restaurant, it's a nice quiet place to enjoy your meal.
When you have a food allergy you need to be vigilant at all times. Even when you eat at your favorite restaurant, you could run into issues.
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